FAQs

Q1: How often should I get my carpets professionally cleaned?

Ans: For residential cleaning services, we recommend deep cleaning services every 6-12 months to maintain freshness. High-traffic homes with kids/pets or allergy sufferers may benefit from quarterly cleans to keep carpets hygienic and looking new.

Q2: Will steam cleaning leave my carpets wet for days?

Ans: Nope! Our truck-mounted professional cleaning equipment extracts moisture efficiently unlike rental machines. With proper ventilation, most carpets are walkable in 2-4 hours and completely dry by bedtime.

Q3: Can you really remove old pet stains?

Ans: Absolutely! Our enzymatic pet odour removal treatment penetrates deep to break down stubborn urine crystals that cause recurring smells. Even years-old accidents disappear with our specialised stain-lifting process.

Q4: Are your cleaning solutions safe for kids and pets?

Ans: Yes! We use plant-based green cleaning solutions that are tough on dirt but gentle enough for crawling babies and pets. No toxic residues means truly allergy-free cleaning for your family.

Q5: Do you clean rugs and upholstery too?

Ans: Of course! From delicate Persian rug maintenance to heavily used upholstery cleaning, we customise our approach for each fabric type. We even clean mattresses and car interiors for complete home freshness.

Q6: What’s the difference between shampooing and steam cleaning?

Ans: Steam cleaning uses hot water extraction to sanitise deep in fibres, while carpet shampooing creates foam for surface dirt. For most homes, steam provides deeper cleaning and faster drying times.

Q7: Can you help with allergy relief?

Ans: Yes! Our hospital-grade carpet sanitization removes 98% of dust mites, pollen and allergens trapped in carpets. Many customers report easier breathing and reduced allergy symptoms after our treatment.

Q8: Do you offer same-day service?

Ans: For emergency stain removal situations (like wine spills before parties), we prioritise same-day slots when available. Morning calls get the best chance, we’ll rush our team to rescue your carpets!

Q9: How do I prepare for cleaning day?

Ans: Just vacuum thoroughly and move small furniture/breakables. We’ll handle heavy furniture moving, pretreatment stains, and even provide protective tabs for wood floors. Relax, we make it effortless!